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Warranty Policy

Full Warranty Items

  • All products supplied (except for clearance stock) carry a 12 Months warranty.
  • Roger Technology Branded Product Range carry 24 Months warranty from the date of purchase (except consumables - Remotes).

 

Limited Warranty Items

  • Due to user misuse and handling a limited warranty is offered on all remote controls.
  • Depending on the actual listing a clearance stock may be supplied without warranty but is thoroughly tested by a QC technician before dispatching and is sold as is and without warranty.
  • Batteries warranty is covered by the manufacturer/supplier of the batteries

 

Warranty Repairs

  • A warranty claim is only recognized if approved by our technical officer
  • Any products returned for warranty must be accompanied by an RW number and a warranty claim form, this RW number and the warranty form will be issued by the service department of Automotion Plus.
  • All warranty repairs are carried out by a professional technician from our Moorabbin warehouse.
  • The freight for returning the repaired item is paid by Automotion Plus except in the case that the product is not found to be faulty, then the return freight must be paid by the customer

 

Out of Warranty Repairs

  • All out of warranty repairs are carried out by a professional technician from our Moorabbin warehouse.
  • The freight for sending the product to us and returning after repairs is paid by the customer.
  • The repair charges will include labour cost and any replacement part.

 

Telephone Support

Automotion Plus offers free telephone technical advice Monday to Friday 9 AM to 4.30 PM


Related Links


Australia | Trade Mark

APC AUTOMATION SYSTEMS® | Trade mark number: 2074598

EYEVISION® | Trade mark number 1217675

Owner: APC Automation Pty Ltd