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Warranty Policy

Full Warranty Items

  • All products supplied (except for clearance stock) carry a 12-month warranty.
  • Roger Technology Branded Product Range carries a 24-month warranty from the date of purchase (except consumables - Remotes).
  • Motorline offers a 3‑year warranty on the motor and motor components, and a 1‑year warranty on all other consumables such as remotes, batteries, solar power systems, and related accessories.
  • APC.able sliding gate opener systems (400Sprint, 600Sprint, and L2200-AC models only) carry a 2-year warranty on the motor system. Consumables and accessories (such as batteries, remotes, solar power systems, sensors) carry a 1-year warranty.

 

Limited Warranty Items

  • Due to user misuse and handling, a limited warranty is offered on all remote controls.
  • Depending on the listing, clearance stock may be supplied without warranty but is thoroughly tested by a QC technician before dispatch and sold as is, without warranty.
  • Battery warranty is covered by the manufacturer/supplier of the batteries

 

Warranty Repairs

  • A warranty claim is only recognised if approved by our technical officer
  • Any products returned for warranty must be accompanied by a service number and a warranty claim; this service number and the warranty form will be issued by the service department of Automotion Plus.
  • All warranty repairs are carried out by a professional technician from our Moorabbin warehouse.
  • The freight for returning the repaired item is paid by Automotion Plus, except in the case that the product is not found to be faulty; then the return freight must be paid by the customer

 

Out of Warranty Repairs

  • All out-of-warranty repairs are carried out by a professional technician from our Moorabbin warehouse.
  • The customer pays freight to send the product to us and return it after repairs.
  • Repair charges include labour costs and any replacement parts.

 

Telephone Support

Automotion Plus offers free telephone technical advice Monday to Friday, 9 AM to 4.30 PM

Related Links

Australia | Trade Mark

APC AUTOMATION SYSTEMS® | Trade mark number: 2074598

EYEVISION® | Trade mark number 1217675

Owner: APC Automation Pty Ltd