Return & Refund Policy
Thanks for shopping at automotionplus.com.au.
If you are not entirely satisfied with your purchase, we're here to help.
We offer 30 days return period from the date of purchasing or date of receiving the goods. We will not be able to offer you a refund beyond 30 days.
To be eligible for a return, your item must be unused and in brand new condition. It must also be in the original packaging.
To complete your return, we require an order number/invoice number or receipt for proof of purchase. Please contact us by phone/email to receive Return Advice Number (RAN). Label the returned goods with the RAN number.
A mandatory re-stock fee applies to all goods being returned and ranges from 5% (most of the time) and up to 20% in rare cases. This covers checking (and testing) of the product regardless of if it is brand new.
There are rare situations where only partial refunds are granted:
- Items missing original packaging.
And cases of a refund cannot be offered:
- Custom Gates and Special-Order Items are brought in directly for the customer.
To return your product, you should mail your product to us within 7 days of receiving your RAN number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your order was sent with free delivery, the cost of the delivery will be deducted from your refund.
Once your return is received and inspected, we will process the refund within 7 days of receiving the product back. You’ll receive an email for the refund advice. There may be some additional deductions based on payment type - Credit Cards 2%, PayPal 3%, BNPL 6%.
If you have any questions on how to return your item to us, contact us
e-mail: [email protected]
phone: (03) 9532 0804